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TERMS & CONDITIONS

SECTION 1 – WHAT WE NEED FROM YOU, THE CLIENT?


Each order is created through a team effort. You are a very important part of our team. We rely on you for vital information in order to produce the specific custom products (Badges, Coins, Patches, etc.) you want. While we are working together, we each have responsibilities. For your convenience, we have included these responsibilities below. Please take a moment to read them. These are the terms and conditions that govern all of our sales. Feel free to contact us if you have any questions.

 

SECTION 2 – WHAT BLUE HQ IS RESPONSIBLE FOR


Blue HQ stands behind our products 100%. We back each and every product we manufacture with our 100% Quality Guarantee. We will replace (at no additional charge to you) any defective custom product. We only require that you submit your written claim of defective product to us within 7 days of receipt and we will meet our obligations under applicable laws to rectify the situation. For purposes of this Agreement, the term “defect” or “defective” means a manufacturing error. Slight variations on finished product, defined as aesthetic differences, of 5% or less are considered normal and therefore do not qualify for a refund.

Giving you accurate information. Prior to starting production, you will receive via e-mail a digital Production Proof of your final custom-made product. This high-quality digital proof will allow you to spell check, verify color, size and make any additional changes or corrections prior to starting production. The “size” of your product is determined by measuring the widest or tallest dimension of your design.

We use the Pantone (PMS) color matching system, and it is important that you indicate your color choices using Pantone PMS numbers. For additional information regarding the Pantone (PMS) color matching system, visit the Pantone site at www.pantone.com. In addition, because all computer displays / printers do not display colors in the same way, you should confirm your color choice by consulting a Pantone (PMS) color book / chart, which are available at most art supply stores and some libraries. All Pantone (PMS) numbers will be listed on the proof so that you can verify them easily.

Confirming your order. Prior to production, you will receive an order confirmation letter via email. This order confirmation will contain (1) written specifications of your order (including pricing, type, size, quantity, colors, and the estimated production time), (2) a finalized digital proof (incorporating any additional changes or corrections), and (3) a link to our terms and conditions page. If the written specifications / finalized digital Production Proof meet your satisfaction, just send us your approval via reply e-mail, and we will commence the production process once payment is received. Orders placed directly through our online ordering system allow a complete review of your ordering details, along with our Terms and Conditions. Therefore, online orders do not require a Confirmation Letter email.

Producing your order correctly & on time.  Once we have obtained your approval and payment for the order described above, we will begin production of your order. Typical production timelines are below. While almost all orders ship in the advertised time frames, we CAN NOT and DO NOT guarantee any production times or shipping times.

Large or specialty orders may require additional production time. Replacement orders are subject to the same production time frames (as set forth above) as the original order. For more information, please speak to your sales representative. Your finished order will be shipped via USPS or UPS International Air Service (at no additional cost to you for orders to be shipped to the United States) directly to the address you specify.

Listening to you! We want this to be the best experience you have ever had when ordering custom products! If you have concerns, constructive criticism, or compliments, we’d love to hear from you. Contact us at info@bluehqllc.com or mail us at: Blue HQ, LLC, PO Box 46394, Chicago, IL, 60646, United States

 

SECTION 3 – WHAT YOU ARE RESPONSIBLE FOR


Legal ownership of any and all logos, trademarks and copyrights. By submitting your design to Blue HQ, you warrant that you have the legal right to reproduce (or have reproduced) any logos or other images associated with your order. You also certify that the production of any images you submit does not infringe on any other person / entity’s intellectual property rights.

Giving due attention to the proofs provided. Once you receive the digital Production Proof, carefully review it in detail. Please give special attention to (1) the design you have chosen, (2) the spelling of words you have chosen, and (3) the colors you have chosen. If there are no changes or corrections to your proof, return your approval to us via email. This is your signal to us that the order has been approved. Because we are producing a custom-made product with no market available for cancelled orders, an approved order may not be cancelled for any reason once production has begun.

Shipping Your Product. Its our goal to have your product delivered to you on or before the date you need it. We hope you understand, however, that we cannot guarantee our deliveries nor be held responsible for delays in shipping which are beyond our control, such as inaccurate / undeliverable address information, U.S. / Foreign Customs procedures, the misrouting of your package by USPS / UPS, or the unavailability of the addressee. In addition, there will be a shipping charge if the product is to be shipped to a location outside of the United States.

The client is responsible for verifying and insuring, prior to processing an order, that it can be successfully manufactured and delivered by your due date. Once an order has been an approved and order may not be cancelled for any reason once production has begun.

 

SECTION 4 – DISCLOSURE


All sales are final. Due to the custom nature of the products we manufacture, all sales are final. Once an order has been submitted for production, it may not be canceled for any reason.

All molds, plates and fixtures are the property of Blue HQ, LLC and may not be purchased or transferred. The fees associated with molds, plates, fixtures, and other setup are the cost for labor associated with their production. Paying said costs does not grant ownership of the physical molds or fixtures to the client.

Blue HQ does not issue refunds, give credits or offer discounts. As mentioned previously, if one of the products we manufacture is found to be defective, we will gladly replace it (at no additional charge to you). We only require that you submit your written claim of defective product to us within 30 days of receipt.

Binding Agreement. This agreement is the entire agreement between Blue HQ, LLC and our clients and supersedes any other communications via email or telephone with respect to this custom products order.

Disclaimer of Warranty. WE DO NOT WARRANTY OR GUARANTEE THE MERCHANTIBILITY OR FITNESS OF THE PRODUCTS WE MANUFACTURE FOR ANY PARTICULAR PURPOSE, USE OR EVENT.

In the event that a legal dispute arises, it is agreed that the exclusive jurisdiction and venue for such a dispute is Chicago, IL, USA., and that the prevailing party is entitled to an award of reasonable attorney’s fees before trial or hearing, during trial or hearing, after trial or hearing, and/or appeal. Should Blue HQ, LLC be named in a copyright / trademark infringement lawsuit arising out of Blue HQ’s use of a copyright / trademark protected item provided by you for use in your product, you agree to indemnify Blue HQ, LLC for any damages and/or litigation-related expenses borne by Blue HQ, LLC.

All of the products displayed on this web site containing corporate logos or registered trademarks are shown only to illustrate the reproduction capabilities of Blue HQ, LLC. Purchase of merchandise from Blue HQ, LLC in no way, shape or form grants you permission to reproduce logos, nor does it transfer, grant or lease ownership of any logos or trademarks to you. 

We look forward to working with you, now and in the future! 

 

SECTION 5 – CHANGES TO TERMS & CONDITIONS


We reserve the right to modify the Terms & Conditions at any time, so please review them frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that they have been updated, so that you are aware of what may have changes and how it affects the client.

If our company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

QUESTIONS AND CONTACT INFORMATION


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@bluehqllc.com or by mail at Blue HQ, LLC

[Re: Privacy Compliance Officer][PO Box 46394, Chicago, IL, 60646, United States]

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